Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost bag

New Member

Hi, I lost a bag on the train (or at the train station) that was going at 10:00 from Interlaken Ost to Basel. The type of train was ICE. And it was the 01/11/2022. It's a black grocery bag. It doesn't have a lock, but I tied a knot in it. Inside there are green mountain tennis shoes, a white bag with blue flowers, a small red bag and a container with a wooden top. I'm sorry for writing here as I already wrote a report but I still want to write here because I feel desperate, I had all my clothes and other valuable things there, I hope you can help me, I would really appreciate it. , Many thanks. I would also like to know if you could tell me where the train is and if I can go and look for it myself. 


Hello @marialmaguer22 

Thank you for your query.

Please fill out a loss report at the following link: Submitting a loss report | SBB help & contact

Afterwards you will be informed if something was found or not.

I wish you a nice day.

Kind regards, AferditaH