Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost backpack

New Author

I lost a backpack and reported it to SBB and got a response that it was found. Unfortunately, I already left the country so I could not pick it up at Zurich airport . I updated my loss report to have it shipped to my country but got no response yet. It’s been 5 days now since I updated the loss report. I tried to call from my country but unsuccessful. Should I wait longer for response or should I contact them by e-mail?  Not sure about e-mail address. Any suggestions would be appreciated. 

New Author

I tried to call that number but unable. I am calling from the USA. 

Hello @Blessie 

Thank you for your reply. 

We have another number which you can dial: +41 51 225 78 00

Have a good day.

Kind regards. AferditaH


Hello @Blessie 

Thank you for your query.

Please contact the Contact Center on +41 (0) 848 44 66 88 (CHF 0.08/min) for more informations about your lost report. 

I wish you a nice day.

Kind regards, AferditaH