Lost backpack

[Blessie]

I lost a backpack and reported it to SBB and got a response that it was found. Unfortunately, I already left the country so I could not pick it up at Zurich airport . I updated my loss report to have it shipped to my country but got no response yet. It’s been 5 days now since I updated the loss report. I tried to call from my country but unsuccessful. Should I wait longer for response or should I contact them by e-mail?  Not sure about e-mail address. Any suggestions would be appreciated. 

[Blessie]

I tried to call that number but unable. I am calling from the USA. 

[AferditaH]

Hello @Blessie 

Thank you for your reply. 

We have another number which you can dial: +41 51 225 78 00

Have a good day.

Kind regards. AferditaH

[AferditaH]

Hello @Blessie 

Thank you for your query.

Please contact the Contact Center on +41 (0) 848 44 66 88 (CHF 0.08/min) for more informations about your lost report. 

I wish you a nice day.

Kind regards, AferditaH