Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
I suggest you to fill in a lost property report online: https://www.sbb.ch/en/iframes/fundbuero.html and we'll contact you automatically within the next few days. If you have any further questions, please call our RailService under +41 848 44 66 88.
