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Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost and found

New Author

Hello We lost our Sony camera. We already submit the lost and found and the number is K16-089074. We call so many times but they didn't answer. Under the information, there is a Sony Camera like us and the lost date was correct and the train number was correct too. So I want to contact quickly. Can you contact me by e-mail? Our e-mail is (E-Mail deleted; personal data). Thanks 

New Member

I forgot my black cabin bag on the train.  It has a MacBook Pro, clothes and shoes. It happened on 2nd July 2018 during my journey from Zurich to Munich. I badly need the laptop as it has all my academic and professional work along with the media of Switzerland's trip. I have already registered the report at SBB and DB website with loss record no. "K2018/088064" and "4322184" respectively.  I will be grateful to you if you can help in tracing the bag.


Looking forward to hearing from you,



Roha Kumar

Hello @rohankumar29

According to our system we have found your bag. You will be contacted today directly by the lost and found office by e-mail. This e-mail explains the fees and how to proceed.

For more informations please contact directly our RailService on the following number: +41 (0) 848 44 66 88.


New Member

Dear Sir or Madam,

I lost an Eastpag Bag yesterday at about 8:00 in Geneva Cornavin. I forgot it in IR80 from Lausanne to Geneva leaving at 7:12. Inside was a tupperware, a padlock, one invoice.

I am very suprised that since no value in it still nobody reported it and I was not contacted by SBB. The lost cases are V2018/002626 and V2018/027019. Could you please contact me by sms to 079.611.76.21.






New Author

Hello There


Thanks for your help. 

I have reigstered my lost items and they have been found the code is F2017/079805. I have received and SMS saying that I have to pick it up in Laussane station, but I live in Zurich and I was wondering if it can be sent here to Zurich HB?





Traveller (bronze)
Hello @권태희. Our lost and fund office contacted you by e-mail on July 29th where you find all y information necessary (oder needed). Please, control your mailbox (also the SPAM Box). For all further information please contact directly the Rail Service under +41 900 300 300 (CHF 1.19/min. from the Swiss fixed-line network). Greetings, FrancoC
Not applicable
Have you been contacted in the meantime?

cc @NicolasK and @FrancoC

Hello. I registered my lost iPad under K2018/155616 On November 10 but I received no answer so far. Is there any good news please? Tamer
Traveller (platinum)

Hi @tamertamar

In order to check your lost and found report we kindly ask you to call our RailService under the number +41 848 44 66 88 (CHF 0.08/Min.).

It is not possible to follow up your lost and found report through this community.

Greetings, ValerieS

Hej, I lost an iPhone Xs at Grütschalp station. I filed an online report but I am wondering if it showed up anywhere. Thanks!