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Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost and found

New Author
Hello We lost our Sony camera. We already submit the lost and found and the number is K16-089074. We call so many times but they didn't answer. Under the information, there is a Sony Camera like us and the lost date was correct and the train number was correct too. So I want to contact quickly. Can you contact me by e-mail? Our e-mail is Thanks
New Member

I forgot my black cabin bag on the train.  It has a MacBook Pro, clothes and shoes. It happened on 2nd July 2018 during my journey from Zurich to Munich. I badly need the laptop as it has all my academic and professional work along with the media of Switzerland's trip. I have already registered the report at SBB and DB website with loss record no. "K2018/088064" and "4322184" respectively.  I will be grateful to you if you can help in tracing the bag.


Looking forward to hearing from you,



Roha Kumar

my research papers and keep data on USB Flash Drives. It is not first time I have data loss on my laptop especially before final submission in college. I often had to write my research from scratch with writers.


Hello @rohankumar29

According to our system we have found your bag. You will be contacted today directly by the lost and found office by e-mail. This e-mail explains the fees and how to proceed.

For more informations please contact directly our RailService on the following number: +41 (0) 848 44 66 88.


New Member

Dear Sir or Madam,

I lost an Eastpag Bag yesterday at about 8:00 in Geneva Cornavin. I forgot it in IR80 from Lausanne to Geneva leaving at 7:12. Inside was a tupperware, a padlock, one invoice.

I am very suprised that since no value in it still nobody reported it and I was not contacted by SBB. The lost cases are V2018/002626 and V2018/027019. Could you please contact me by sms to 079.611.76.21.






New Author

Hello There


Thanks for your help. 

I have reigstered my lost items and they have been found the code is F2017/079805. I have received and SMS saying that I have to pick it up in Laussane station, but I live in Zurich and I was wondering if it can be sent here to Zurich HB?





Traveller (bronze)
Hello @권태희. Our lost and fund office contacted you by e-mail on July 29th where you find all y information necessary (oder needed). Please, control your mailbox (also the SPAM Box). For all further information please contact directly the Rail Service under +41 900 300 300 (CHF 1.19/min. from the Swiss fixed-line network). Greetings, FrancoC
Not applicable
Have you been contacted in the meantime?

cc @NicolasK and @FrancoC

Hello. I registered my lost iPad under K2018/155616 On November 10 but I received no answer so far. Is there any good news please? Tamer
Traveller (platinum)

Hi @tamertamar

In order to check your lost and found report we kindly ask you to call our RailService under the number +41 848 44 66 88 (CHF 0.08/Min.).

It is not possible to follow up your lost and found report through this community.

Greetings, ValerieS

Hej, I lost an iPhone Xs at Grütschalp station. I filed an online report but I am wondering if it showed up anywhere. Thanks!