Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost and found / update

New Author

Dear Support,

Last Saturday, My wife forgot her mobile in the train. I created an search request but I would like to update it with additional informations.

could you indicate to me how I can do this ?

I have to change the email adresse, and add in comment that an AC adaptor was with the mobile.

Thanks for your answer.

Traveller (platinum)


Hello @ JeremyThevenin,

If you want add some informations to your lost and find repost, you have to contact our RailService at this number: 0900 300 300 (1.19/min).

Kinds Regards,