Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost and found and other questions



Have you found an item someone has left on the train? Don’t know where to hand it in so that it can be returned to its owner?

Find the answer to your question at Questions and answers on the SBB Lost and Found Office | SBB help & contact (, last drop-down section.

You can find lots of answers to many other questions about topics such as travelcards, tickets, services and much more in the questions and answers available in the ‘Help & contact’ section on the SBB website. You can find answers to the most frequently asked questions here!

Best wishes,


Customer Success Manager

New Member

Lost 2 glasses in one black box

I have lost 2 far vision glasses in one black color semi hard box( engraved with vincent  chase) near interlaken ost station.It has 2 far vision glasses with very high power