Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour

Lost and found and other questions



Have you found an item someone has left on the train? Don’t know where to hand it in so that it can be returned to its owner?

Find the answer to your question at Questions and answers on the SBB Lost and Found Office | SBB help & contact (, last drop-down section.

You can find lots of answers to many other questions about topics such as travelcards, tickets, services and much more in the questions and answers available in the ‘Help & contact’ section on the SBB website. You can find answers to the most frequently asked questions here!

Best wishes,


Customer Success Manager