Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost and Found Notification Letter

New Author

I have received a Lost and Found Notification Letter to my UK for my purse which was stolen in Switzerland nearly 2 weeks ago. 

I want to check it is a genuine letter not a scam. Is there an email address I can contact please? 

Thank you for your help. 


Hello @Twinkly 

Please call us on the following number :  +41 51 225 78 00 we can check with the referencenumber.

Greetings, AuroraD.


Thank you. Can I write the code here? It is not easy for me to call. 

Hi @Twinkly 

No, you must not publish information here, the SBB Community is a public forum.

Thank you for your understanding. 

Kind regards