Lost a orange backpack

[Megawati]

Hello,
I left my backpack. It has orange colour, with the symbol of its brand like letter of A. It happens when i am travelled at 23/11/18 from Spiez (11.33) to Interlaken Ost (11.57) with IC 965 CAR 005 seat 45 46, i put it in container bag above my seat. I already make a online report by email to SBB with record K2018/16220, but still no good news, just the automatic reply. But please, help me to check it, please. Because i just stay in Swiss until 27/11/18.

Thankyou very much, please help.

[MarinaZ]

Hello @Megawati

Thank you for your request.

We find 300-400 lost items every day. It takes 3-4 days to register them in our system and compared to the lost reports. As soon as we have something new, we will inform you. You can also ask the Railservice if something was found: +41 848 44 66 88 (CHF 0.08/min).

I wish you a nice day.

Kind regards, 

MarinaZ

[Megawati · Accepted solution]

Hi,

Finally, thanks God. I already pick up my backpack to the Bern Station.
Thankyou so much for your help and for your good lost and found facilities. It is really help.

Thankyou so much.

Regards