My loss report number K2020/014403 Hello, I lost the carry-on size luggage on the train, and I realized it immediately after got off the train and wrote a lost report. But I have waited 5 days since then and still said there was no such item found. I called the lost and found twice and they could not tell me why my item could not be found. I am so confused because there were not many people on the train and I filled out the lost report within 2 hours after I lost, besides, I remembered exactly where I seated. Now I really doubt SBB's capacity to help customer. The items inside the suitcase worth a lot and really important to me. Please reach out to me asap. Thank you.
