Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

Lost a bag with all my important documents on train

New Member
0 Likes

Dear SBB staff:

Thanks for reading this thread. I lost a very important rucksack bag on Train S2 on January 5th, 2020, Sunday.

All my documents (including passports, resident permits, credit cards, cash) are all in the bag. 

I already created a lost and found report: K2020/002055. I also attached a picture here for you.

Bag brand: Dakine;

Passport surname: Chen (Chinese passport)

The train: S2 passing Zurich Enge at 15:54pm and Thalwil station at 16:00pm on January 5th, Sunday.

bag.JPG

Highlighted

Re: Lost a bag with all my important documents on train

Moderator
0 Likes

Hello @ChenZ 

We link the found items with the lost items and you will receive an SMS, an e-mail or a letter which will inform you about the status of the search after four days and another one after ten days.

Kind regards
ManuelaPf