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Lost a backpack TUMI black color

New Author
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Hello We lost our Bag (TUMI brand. Black color). We already submit the lost and found and the number is K2019/045409. 

 We call so many times but they didn't answer. Can you please let me know if its found. By email riotanoyo@gmail.com or phone +628113626596

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Moderator
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Hello @Riotanoyo 

Please note the following answer on the same topic:
https://sbbcffffs-community.sbb.ch/t5/On-the-go-with-SBB/Regarding-Loss-record-K2018-133753-Lost-bla...

Kind regards
FatimaH

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New Author
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We checked the lost and found stuffs but nothing comes up yet. How many days usually they put it up on the website? We really need the passport and things inside, can you please help?