Lost/ Stolen bags

[Laura_Silva]

Dear all, 

On my train today (20.03.2022) from Bern to Geneve-Airport (coming from st. Gallen) my Samsonite brown travel trolley (cabin size) was stolen along with a black and grey backpack.

The Samsonite trolley had a tag on it with the name Jorge Silva. No valuables were inside, aside from personal items and clothing. I would be deeply grateful if someone could help us locate the person/persons who did this.

Thank you in advance! 

[EllenvS · Accepted solution]

Hi @Laura_Silva 

Your request will not be handled via the SBB Community. If you lose an item while travelling with us or at a station, you need to create an SBB online loss report.

I'll leave you the link here: Create a report

We will then let you know as soon as possible whether your trolley has been found again so that you can collect it from a counter of your choice.

Have a nice day. EllenvS.