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Lost Shoes

New Author

Dear Support Team, 


I lost my shoes on the 20th of August, on the train with finale destination Lausanne.

I fillled up the lost and found report, my reference number is K2017/105818. 

Yesterday I recieved an email that they did not find them yet. But would still contact me. I am just wondering when am I suppose to gave up on them, because I have a mandatory field starting on thursday, where I need my shoes. I already find someone that can borrow me shoes, but If the chances are near to zero, I rather buy new shoes. I am sure that I forgot them there and really wondering why people would take used shoes, so I am still hoping. 


Best Regards,




Hi @ sandiepasche


The lost and found service inform you automatically after 4 and 10 days.


If you have question about your lost and found report contact our


Rail Service

0900 300 300
CHF 1.19/min.
(daily 24 hours)



Kind regards