Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Lost Bacpack Lucerne to Zurich Dec 2

New Member


I forgot my backpack in the overhead space yesterday, Dec 2, on my way from Lucerne to Zurich HB. Among my previous birthday gifts, I have business cards that would be able to identify it belongs to me.

Please, if there is any way to check the returned valuables for today, it would mean a great deal to me! 

My report is K2018/166544. The train was IR2642 11:35 Lucerne to Zurich HB. Seated next to a luggage rack. It is a grey Berg “anti-theft” brand backpack, silver/grey inside. My Disney cap was bucked to the shoulder strap.

Thank you kindly,



Hi @AdamPChris

Thank you for your request.

In order to check your lost and found report we kindly ask you to call our RailService under the number +41 848 44 66 88 (CHF 0.08/Min.).
It is not possible to follow up your lost and found report through this community.


Best regards