Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

LOST - Empty cabine size beige Samsonite suitcase between Geneva and Lausanne - 6 December

New Author

I unfortunately forget my suitcase on the train between Geneva and Lausanne on Tuesday, December 6th (IR 15 departed from Geneva at 20:59). I left it between the club seats of 4, on the top floor of the rain wagon. It is a beige/golden coloured suitcase, was empty as I had just gotten it repaired, and had a silver Emirate Frequent Flyer page on it with my name. Thanks for letting me know if you find it ! 

New Author

Hi Roland, Thanks for your message. I did but no luck so far 😞 I've put in as many details as possible and no news. Anything else I could do? 

Community Manager

Hi @CMi

Thank you for your question. It's very good that you filled out the loss report in as much detail as possible. In the best case, there would have been a match already.

You will receive a status report from us in 4 days at the latest, and then again in 10 days.

Please note the information on this page:

Best regards,


Commuter (gold)

Hello @CMi 

I am sorry for the loss.

Have you filed a loss property report?

Best regards,


Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.