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Is it possible to exchange tickets?

New Author
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I am Choi Junghyun living in Korea.

I am planning a honeymoon trip from June 10 to June 12 in Switzerland.

I booked the train through SBB, but I have an error and would like to exchange tickets.
I purchased a train at 10:57 on June 10th for Individual 2Tickets from brig station to leuk station.
(Ticket-ID : 821694224816, Reference nr : 11064845 / Ticket-ID : 352095917059, Reference nr : 11064846)
I would like to cancel this 2ticket and repurchase it at Supersaver Ticket prices.(same date, same time)
This is the first time to purchase tickets through SBB. So there was an error.
I want to exchange tickets.

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Re: Is it possible to exchange tickets?

Moderator
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Hello @JungHyun 

For all refund requests, please complete the refund form via the following link: https://www.sbb.ch/en/travelcards-and-tickets/buying-options/refund-request.html.

I wish you a pleasant afternoon.

Best regards