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I've entered wrong birth date

New Author
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Hi,

 

I've bought a ticket online for my friend but wrote the wrong date of birth.Order number is 446992616. Can you cancel this ticket so that I can buy a new one with the correct birth date? or the date doesn't matter as long as the name is correct?

Re: I've entered wrong birth date

Moderator
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Hello @LiaDaSilva

I am sorry but we can not cancel any tickets from the community. 

 

I suggest you to contact our TicketShop Support 0848 44 66 88 (option 2)  or ticketshop@sbb.ch regarding Online or Mobile Tickets. 

Greetings,

BrendaD