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I purchased my ticket, but I didn't get an email.

SUNGTAE
New Author

Hi:
I bought tickets throuh ticket-shop with SwissPass login .
After proceeding to check-out page, the payment are approved by credit card bank and received deduction notice.
But the web-page directly back to the "Payment fail" page.
And I did NOT receive any confirmation email or order.

Itinerary : Interlaken West to Domodossola (I)single journey
via Spiez – Brig, 2nd class. Di., 10.05.2022.

Passenger : "SUNGTAE KIM" & "KYUNGJIN CHO"
2 Adults Super Saver Ticket

Could you please help to check if the order is successfule or failed?
If failed, will my credit card be charged?

1 REPLY
RahelW
Moderator

Hello @SUNGTAE 

Thank you for your request.

Normally, the payment method is only debited when the purchase is effectively completed and when you receive a confirmation mail.

In most cases, if you do not receive an email with the confirmation, the purchase could not be completed and the amount was only reserved and will not be effectively debited. In this case I recommend you to check your order at the SBB Contact Center by calling the number 0848 44 66 88 (CHF 0.08/Min.)

Have a nice day.

Kind Regards, RahelW