Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
I recommand you to go to a counter in Switzerland before the departure. The counter will confirm you the date of birth and then you can travel with this ticket.