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I don't understand why the money went out.

New Author
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I went to Switzerland and Italy two months ago. By the way, money was withdrawn by SBB yesterday and today. I don't know why he was taken out. We can send you a withdrawal statement if you like. Please check and answer.

Re: I don't understand why the money went out.

Moderator
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Hello @KISEONG 

Thank you for your message.

In this case, I advise you to send your request per e-mail at ticketshop@sbb.ch.

I wish you a nice afternoon.

Best regards
JulieL