Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour

I don't understand why the money went out.

New Author

I went to Switzerland and Italy two months ago. By the way, money was withdrawn by SBB yesterday and today. I don't know why he was taken out. We can send you a withdrawal statement if you like. Please check and answer.


Re: I don't understand why the money went out.

Traveller (platinum)


Thank you for your message.

In this case, I advise you to send your request per e-mail at

I wish you a nice afternoon.

Best regards