How to get full refund for cancelled trip?

[AvijitBanerjee]

Hi,

My name is Avijit. I have cancelled my train from Paris to Interlaken, Order number: 136382652. 

Ref: CC10986003, I have received a refund of 58 CHF, and was charged a cancellation fee of 184.00 CHF.

Please understand I had to cancel my trip because of the coronavirus outbreak and me and my wife were suffering from high fever. We have been advised by the doctor to refrain from any travel. Please understand the situation and help us provide the full refund to recover for our losses.

Thank you,

Avijit

[GiorgiaB]

Hello @AvijitBanerjee 

Thank you for your message.

In this case I recommend you to call our Contact Center in order to look into this matter: 0041 848 44 66 88.

I wish you a nice day.

GiorgiaB