Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
If you need more information, please contact our hotline directly under the number +41 848 44 66 88. If this does not work, you can use the number +41 51 225 78 00. My colleagues will inform you.