How can I tell SBB Lost and Found team to not auction my phone till my friend picks it next month?

[avinine86]

 I lost my iPhone XS max(Chunky plastic Red case) in a Tram on Zurich.

My wife told me that SBB Lost and Found team contacted her and that the phone is safe with SBB Lost & Found office.They have given a reference number : (redacted by SBB admin). But I am unable to reach them via customer service number or through (redacted by SBB admin) email.

A friend of mine is coming to Zurich in last week of October and she will pick up phone. How can I notify SBB Lost and Found team to not auction my cell phone and to wait for my friend to pick up my phone on her visit to Zurich next month ?

Many thanks in advance.

Regards

[RolandP · Accepted solution]

Hi @avinine86 

I am happy that your cell phone has been found. Please get in touch with the SBB contact center: contactcenter@sbb.ch or dial +41 51 225 78 00 in case +41 848 44 66 88 does not work.

There will certainly be a solution to your problem.

Best regards,
Roland