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I bought the tickets through the sbb mobile app, and I am not sure why, but I believe that due to a glitch the payment did not go through. However, I only realised that I did not have a ticket when the controller came, and I got a fine. When I tried to explain the situation, the controller seemed to not care about my situation and fined me anyway, which I understand as it is her job.
However, it is not my first time taking the train, and I know that every time i take the train there is the controller, additionally I have also purchased the half fare card in order to save money. Therefore I have no reason to board without a ticket, as i know the fine would cost me more than the actual ticket and my half fare card.
Would it be possible to appeal for the fine?
Thank you for the contract information.
I have already emailed them, however they have not responded yet.
What should I do in the meantime? Because I believe that there is a deadline to pay for the fine(I do not know when, but according to my research on the SBB website, it is 20 days), and if the deadline passes, there will be more fees to be paid.