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Finding my lost backpack in Bern

New Author


I’m Minjeong Kim

I lost my backpack on the train and finally I got email that SBB found my bag, so I want to get it back to my home town (Korea).

so how can I get it back?, and how can I pay the fee and how much do I need to pay for dispatching my bag to Korea?


please let me know


Thank you




Hello @Kim0902 

Thank you for your query. 

Please contact directly our Railservice under the number +41 848 44 66 88 (CHF 0.08/min).

I wish you a nice day. 

Kind regards, 


Thank you! 

But how about do you have email?

hello @Kim0902 

Our lost and found support can only be obtained by phone.

Kind regards,