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Failure in the payment method

SOLVED
yhussef
New Member

I want to buy a half fare card and some train tickets, when I include my payment method with a visa card, it shows me a notice "my card details are incorrect" I check many times and they are correct, why is it, what solution is there?

1 ACCEPTED SOLUTION
RolandP
Frequent Traveller

Hello @yhussef 

This might be the reason for the issue:

https://sbbcffffs-community.sbb.ch/t5/Travelcards-and-tickets/Aithorized-credit-payment-but-cannot-r...

Kindly see our English speaking community.

Best regards,
Roland

Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.

View solution in original post

2 REPLIES
LeaG
Moderator

Hello @yhussef 

Thank you for your request.

There may be interruptions in the payment process. I recommend you to delete the browser history/cookies and try the purchase with the credit card again, if it is still valid.

I wish you a nice day.
Kind regards, LeaG

RolandP
Frequent Traveller

Hello @yhussef 

This might be the reason for the issue:

https://sbbcffffs-community.sbb.ch/t5/Travelcards-and-tickets/Aithorized-credit-payment-but-cannot-r...

Kindly see our English speaking community.

Best regards,
Roland

Antwort hilfreich? Danke für deinen Like oder Markierung als Lösung :: Reply helpful? Thank you for giving it a like or mark it as solution.