Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Error when booking ticket: "An error occurred while processing the enquiry"

trnh
New Member
‎23.02.2023 18:45

Hello SBB,

I've been trying to buy tickets from Paris to Genéve for 25th June 2023. The website shows me the options and I can put my details in when purchasing the ticket but when it gets to the payment section, it keeps coming up with the error below:

"An error occurred while processing the enquiry."

Guidance regarding why this is happening (tried several times) and how can I purchase the train ticket will be appreciated.

0 Likes
1 REPLY
RahelW
Moderator
‎24.02.2023 17:19

Hello @trnh 

Please delet the history of your internet browser before you try again.

I also recoment you to try to book your ticket with another browser or even on another device.

In case non of the messures above are helping, please call us under the number +41 51 225 78 00.

I wish you a relaxing weekend.

Regards, RahelW

0 Likes

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

Social Media

The company