Delay and cancel the train

[Angrybird]

we need explanation why the train is cancelled or delayed very often lately? It is not acceptable at all. Because of this reason, we missed one funeral .....what a pity....who could compensate it ..... very very disappointed ......please tell me how you compensate with my lost? Time and money .....

[SandraI]

Hi Angrybird

I am sorry for the delay and the inconvenience caused by it.

I recommend you to our customer service and submit all details (date, route, departure time etc.) so that we can verify the case:
https://www.sbb.ch/en/meta/kontakte/praise-and-criticism.html

We hope to regain your confidence in us.

SandraI