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Delay and cancel the train

New Member
we need explanation why the train is cancelled or delayed very often lately? It is not acceptable at all. Because of this reason, we missed one funeral .....what a pity....who could compensate it ..... very very disappointed ......please tell me how you compensate with my lost? Time and money .....
Commuter (silver)

Hi Angrybird

I am sorry for the delay and the inconvenience caused by it.

I recommend you to our customer service and submit all details (date, route, departure time etc.) so that we can verify the case:

We hope to regain your confidence in us.