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Confirm email of company

New Author

On 1 October 2019, I lost my backpack on train.I filed a notice online on 2 October 2019. I have just recieved the following email from on 8 January 2020 told me that they found my backpack and asking for my credit card+passport information. I would like to confirm that this is the correct email from your company and not a scam.

Thank you for your assistance.


Hi @Give 

Thank you for your request.

We have no information about your backpack. Please contact our support department directly by email at Don't forget to mention your loss notification reference number.