Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Announcements
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

Compensation

Tanya24
New Author
‎26.05.2023 02:53

I was traveling from Freiburg hbf to Zurich hb on 06.05.2023. The train got delayed and ended at Basel. So I had to face lot of inconvenience.
I have filled the form for compensation but as I’m an international tourist I don’t have IBAN number so how will I get the compensation?

0 Likes
1 REPLY
NicolasK
Moderator
‎27.05.2023 11:04

Hi @Tanya24 

Thank you for your request.

For data protection reasons, we do not have information about our customers' orders via Community. So we can't give you any information.
If you bought the ticket in Switzerland (SBB), you can contact our customer service using the contact form. If you didn't buy the ticket at the sbb, you need to contact the department where you bought the tickets directly.

You can find more information here.

Kinds regards, have a nice weekend.
NicolasK



0 Likes

Contact

SBB The Swiss Railway
Passenger Traffic / Digital Business
Wylerstrasse 123/125
3000 Bern 65
Switzerland

SBB Community

Clients help each other:
The SBB Community is the digital center for questions about the railway and everything in connection with it.

Social Media

The company