Betreff: Claim form does not allow description of the problem

[willmouger]

I want to make a claim for extra accommodation required on a trip due to a train cancellation on an international journey. I have tried to use the claim form but it has no inout area where I can explain the problem. The only data relates to my addrees, the train tickets and the date and time.

How and where can I describe my claim ?

[FatimaH · Accepted solution]

Hello @willmouger 

Thank you for your query.

The claim form is actually the correct one. You can still submit the following form for an additional description of the concern: https://www.sbb.ch/en/help-and-contact/customer-service/praise-comments/complaints/train-complaint.h...

I wish you a good day.

Kind regards,
FatimaH

[willmouger]

Thank you Fatima. I will try your solution.

Kind regards

Will

[RolandP]

Hello @willmouger 

@FatimaH has provided the right answer.

If I were you, I had chosen a pragmatic approach and uploaded a letter as PDF stating the problem all together with a scan of your ticket. The compensation request form (Compensation application for delays on international journeys | SBB help & contact) allows multiple attachments. A PDF of your text document containing the letter can easily be created if you save it as PDF.

Best regards,
Roland

[willmouger]

Thank you for your suggestion Roland. As you say, Fatima has supplied the right answer so I will try that but your suggestion was a good one..

Kind regards

Will