Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour

Cancel refund

SOLVED
_1imi
New Author
Dear Sir or Madam,
Sorry to disturb you, I am writing to ask if I can cancel my refund request (CS002225315) because I don't want to refund this ticket (Ticket-ID: 991867665225, Reference no.: 461817738, Order no.: 1385644911) anymore.  I apologize for the inconvenience caused by my mistake.
PS: After I ask for a refund for this order there is a statement "A refund has been requested for this ticket" above the QR code of this ticket, I am wondering if I cancel the refund request will this line of statement disappear and can I use this ticket as normal?
Looking forward to hearing from you soon.
1 ACCEPTED SOLUTION
VlaznimA
Moderator
Hello @_1imi 

This is the wrong contact for your request. Please contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) for a cancellation of a refund request.

Thank you for your understanding and happy holidays.

Greetings, VlaznimA.

View solution in original post

1 REPLY
VlaznimA
Moderator
Hello @_1imi 

This is the wrong contact for your request. Please contact the Contact Center at 0848 44 66 88 (CHF 0.08/min.) for a cancellation of a refund request.

Thank you for your understanding and happy holidays.

Greetings, VlaznimA.