Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).
Luggage may only be presented with a valid ticket for the whole route or a SwissPass GA/Half-Fare travelcard and annual travelcard (GA travelcard, point-to-point travelcard, Half-Fare travelcard (1, 2 or 3 years), regional travelcard, travel discount for SBB employees, Track 7, inter-regional travelcard).