Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Forward

Step 2

You will find tips and tricks about train travel here.


Back Forward

Step 3

You will see the latest posts from all areas of the Community here.


Back End tour
Highlighted

Baby bag lost

New Member
0 Likes
I lost a navy blue baby back the 21st of September 2018. The IR 16 at 20.06, from Zurich to Bern. We stop at Brugg AG and the bag travelled to Aarau, Olten and Bern, where if nobody took it and throw it out of the train, it should be collected by the people on the train. (We called the lost and found just after the train departed from Brugg, and they told us that info)

It's reported but no luck yet. Is there a way to check that the SBB personal actually checked the train? How works exactly the process?

Highlighted

Moderator
0 Likes

Hello @lorenzogm

Thank you for your query.

All items which are found, will be sent to our lost and found central (about 300 per day) and actually you'll be informed within 3 or 4 days by mail or SMS.

I hope the bag will be found quickly.

Greetings,
FatimaH