Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

1st time via Gotthard base tunnel / unpleasant exprerience

New Author
Thursday 12 January, 2017, crossing the new Gotthard base tunnel, the longest train tunnel in the world! Wow, huh? In a luxurious ICN 683 train, first class! During the tunnel crossing, half of the time there was a strong cold, very annoying air draft in the cabin. The other half, a very bad, nauseous smell from the train's breaks. You know, that plastic-burning smell. In love with the Swiss train system, I was very sorry from this experience. I need safety and preserve my health. Now I have a headache from the nauseous smell. Would the SBB-CFF-FFS be willing to check this? This smell is regular in the ICN trains; inside the tunnel was really worst.
Traveller (platinum)
Hello @Iannis, Thank you for your message. I’m sorry for the unpleasant trip. I’ll pass on your feedback to my colleagues. Concerning the temperature, you have the possibility to inform the train staff directly on the train. I wish you a nice afternoon. Greetings, SarahI