Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You can discover and actively shape the digital services of SBB here.

Back Forward

Step 3

You will find tips and tricks about train travel here.

Back Forward

Step 4

You will see the latest posts from all areas of the Community here.

Back End tour


You will find the most important news and announcements here for the SBB Preview app.

[Closed] Survey – Preview Communities.

Community Manager

Update 22.01.2018: The survey has been closed. Thank you very much for the great feedback! Smiley Happy

In the context of a master thesis, the student @TijanaK of the University of Fribourg has developed a questionnaire focusing on SBB’ Preview Communities. We support her project and kindly invite you to take part in the questionnaire.

The questionnaire should only take 5 minutes to complete. Your responses are completely anonymous, strictly confidential, and will be used only for academic purposes

A clean sweep: report faults and dirt quickly and easily.

Community Manager

Seat cushion damaged? Power socket not working? Faulty ticket machine or departure board? The new “Report fault” feature lets you report faults and dirt on trains and in stations quickly and easily in just a few clicks using your smartphone. The camera on your Android mobile will recognise the coach or ticket machine number automatically. Try it out and help make SBB cleaner and better every day.

Once a report has been received, it is passed on to the relevant team, who will do their utmost to fix the problem so that you, the customer, can enjoy clean stations and trains in perfect condition.

This is how easy it is:

The FAQs will give you answers to all the main questions about the feature.

Something not working? Or maybe you’ve got an idea for making our feature even better? Join the Community and write to us.

After a four-month pilot phase, we’ll be evaluating the feedback and input from the Preview Community on the feature and deciding whether to incorporate it into the SBB Mobile app.

Download now

Would you like to be the first to test new functions? Then download the SBB Mobile Preview app for Android or iOS now.

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