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Back End tour

The new help and contact area on the SBB website.

TobiasZ
Moderator
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SBB has put together the content for this new area on SBB.ch using the large amount of questions and feedback we receive from passengers. The aim is for people to be able to find answers to their questions very easily and without having to wait – at any time, and in any place.

This is what the home page looks like:

Hilfe-_und_Kontaktbereich_EN.PNG

If you have a problem or a question, you’ll find step-by-step instructions and answers to the most frequently asked questions about SBB products and services in one central location. If the instructions don’t help you either, you’ll find contact options for the topic in question at the end of each page, e.g. a telephone number, contact form or chat tool.

Help us to improve by giving feedback.

This new help and contact area is still in its infancy and will be expanded, optimised and improved over the coming weeks and months. Do you have any suggestions or ideas for the new area? We would be very interested to get your opinion!

As a member of the SBB Community, you can share your ideas and give feedback directly to the project team in the comments. All input will be reviewed and go towards improving this area.

What’s more, right at the bottom of each FAQ page, you can let SBB know whether the information was useful or not.

We look forward to receiving your feedback!

Click on this link to go the new help and contact area: sbb.ch/en/help

11 Comments
SteveKukla
New Member
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IgnacioM
New Member

Hi,

This link doesn´t work. How can I receive support?

Thanks

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TobiasZ
Moderator

Hi @SteveKukla and @IgnacioM 

Currently we have technical problems on the website SBB.ch. We are working to fix the problem as soon as possible.

Please visit the website again later. Thank you and sorry for the inconvenience.

Best regards
Tobias

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Yee
New Author

Is the Swiss travel pass cover from Zermatt to Chur via Milan and Tirana? Which this two area is under Italy. Thanks

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JP9123
New Author

I recently purchased 4 1st class tickets from Zermatt to Zurich. I do not recall seeing an option to make seat reservations. I would like to make seat reservations so the 4 of us will sit together, How do I do this for tickets I already purchased?

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Primasari0307
New Author

Hi, i will be travelling from overseas by Christmas. Is it possible to purchase the Half Fare Travel Card at the Zurich Airport station/booth? Thank you.

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TobiasZ
Moderator

Hi @Yee 

You can find all information about the validity area here under "Downloads."

Best regards
Tobias

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TobiasZ
Moderator

Hi @JP9123 

You can find all information about seat reservations here. You can reserve your seats on Swiss trains at SBB.ch, SBB Mobile, via SBB Contact Center 0848 44 66 88 (CHF 0.08/min.) or direct at the ticket counter. It costs CHF 5 per seat to make a reservation.

Best regards
Tobias

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TobiasZ
Moderator

Hi @Primasari0307 

If you are planning a longer stay in Switzerland and during this time you like to make excursions through the whole country, then we recommend the Swiss Half Fare Card. The Swiss Half Fare Card is valid for one month and is available at almost every Swiss railway station as well as all points-of-sale worldwide. The Swiss Half Fare Card is available as e-ticket and the price is CHF 120. Here you can find more information about it.

Best regards
Tobias

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Gerhard1234
New Author

I have problems with my alphanumerical postcode in "SW3 ..." London. It is correct in my profile, but I cannot enter it in the App where it asks for customer number AND postcode.

The app rejects the postcode that is stored in my profile.

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Chrisaxe21
Visitor

Hi

I'm travelling from zurich airport to laax in december. I understand I need a swisspass to be able to buy the rail n snow ticket.

When I go to setup swisspass there a few options such as half fare, point to point, other, etc.

Which do I need to setup swisspass for rail n snow? Do I even need a swisspass?

TIA

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