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Back End tour

The new help and contact area on the SBB website.

TobiasZ
Moderator
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SBB has put together the content for this new area on SBB.ch using the large amount of questions and feedback we receive from passengers. The aim is for people to be able to find answers to their questions very easily and without having to wait – at any time, and in any place.

This is what the home page looks like:

Hilfe-_und_Kontaktbereich_EN.PNG

If you have a problem or a question, you’ll find step-by-step instructions and answers to the most frequently asked questions about SBB products and services in one central location. If the instructions don’t help you either, you’ll find contact options for the topic in question at the end of each page, e.g. a telephone number, contact form or chat tool.

Help us to improve by giving feedback.

This new help and contact area is still in its infancy and will be expanded, optimised and improved over the coming weeks and months. Do you have any suggestions or ideas for the new area? We would be very interested to get your opinion!

As a member of the SBB Community, you can share your ideas and give feedback directly to the project team in the comments. All input will be reviewed and go towards improving this area.

What’s more, right at the bottom of each FAQ page, you can let SBB know whether the information was useful or not.

We look forward to receiving your feedback!

Click on this link to go the new help and contact area: sbb.ch/en/help

3 Comments
SteveKukla
New Member
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IgnacioM
New Member

Hi,

This link doesn´t work. How can I receive support?

Thanks

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TobiasZ
Moderator

Hi @SteveKukla and @IgnacioM 

Currently we have technical problems on the website SBB.ch. We are working to fix the problem as soon as possible.

Please visit the website again later. Thank you and sorry for the inconvenience.

Best regards
Tobias

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