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'Take Me Home' address not available

pr
New Author
0 Likes

Android 7.1.1, SBB Mobile v7.3.0

Dear SBB,

I live at Vulkanplatz 7, 8048 Zurich and wanted to set up this address as my 'Take Me Home' address in your app however it is not possible. Vulkanplatz is available however there is no possibility to choose number 7. The building is Westlink Tower and I believe it's owned by SBB so I assume it should be available. Could you please make sure that this address is updated in your database and available in application for choosing? Thank you in advance.

Regards,

PR

Re: 'Take Me Home' address not available

Traveller (silver)
0 Likes

Hello

We obtain address and card data from a third party provider. We forwarded your feedback to the specialists.

I wish you a pleasant day.

Re: 'Take Me Home' address not available

Traveller (silver)
0 Likes

added: according to our specialists the next address update will take place in January 2018.

Re: 'Take Me Home' address not available

pr
New Author
0 Likes

Ok, then I'm waiting for January - I hope that my address will be available after next update. Are there any specifics if this particular address will be added and when exactly will the update take place?

Re: 'Take Me Home' address not available

Traveller (silver)
0 Likes

Hello

At the moment we do not have any precise information on when and which address can be changed.

Best regards

Michel

Re: 'Take Me Home' address not available

pr
New Author
0 Likes

It's already February and the address is still not updated. Could you please provide an exact ETA when I can expect it?

Highlighted

Re: 'Take Me Home' address not available

Traveller (bronze)
0 Likes

Hi @pr

We got the following information from our specialists:

Due to a technical limitation, the next update of the address data will not take place until mid-2018. We do not know the exact date. 

Regards

Christian

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