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App not working

New Author
When using the SBB app I receive the error message 'Unknown error' in middle of page and 'Error code: TUE-500' at the bottom. This occurs on Ticket Options page, and prevents me from purchasing tickets. I am using an iPhone 7, iOS 10.3.3, and app version SBB Mobile 6.4.5 (233).

Re: App not working

Traveller (silver)
0 Likes

Hello @stellavista

 

We are aware of this error and are endeavouring to find a solution. This will be solved as soon as possible. We apologize for any incovenience caused.

Re: App not working

MC
New Author
0 Likes
I am having this same problem using SBB Mobile 6.4.5 (233) on an iPhone 6.

Re: App not working

Traveller
0 Likes
It is still not working 😡 When can we expect a fix?

Re: App not working

MC
New Author
0 Likes
Yes, it would be good to know when this will be fixed

Re: App not working

Traveller (silver)
0 Likes

Hello @stellavista@MC and @Kgomm

The error is solved. Please try again.

Re: App not working

New Member
0 Likes
Hi, I have got the same error today and it has been poping up not for the first time in the last view days.. could You pleased fix it

Re: App not working

Traveller
0 Likes
Tried to buy my daily ticket to work just now - still not working 😡 Now I have to rush to a machine to get my ticket (again)

Re: App not working

New Member
0 Likes
The App will not let me buy a ticket although I am logged in

Re: App not working

Visitor
0 Likes

The app does not show any connections due to error code FUE - 500. Are u aware of this or am I the only one;)

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