Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour

Report defects and unclean environments in no time.

Community Manager

SBB trains are in operation around the clock while ticket machines sell ticket after ticket. Anything that gets used a lot can also break down…

Eve travels by train almost every day and as a commuter she knows pretty much all the tips and tricks of the public transport system. But what she didn’t yet know: reporting problems, defects or dirt to SBB directly is so easy. She is happy she can report that the toilet flush no longer works on the train. And SBB is happy to have passengers like Eve. Thanks to her the problem can be identified and resolved within a short time frame.


From 1 to 3 November 2020, the focus will this year once again be on the digitalisation of our lives. And SBB will be demonstrating its digital innovations of today and tomorrow. More information