Step 1

This is where customers help other customers. Find useful information in existing discussions or ask your questions.


Step 2

You will find tips and tricks about train travel here.

Back Forward

Step 3

You will see the latest posts from all areas of the Community here.

Back End tour
Beware of phishing attacks! Phishing attacks on the Internet aim to obtain login data or personal customer information. Always check the sender address and website link if you receive suspicious e-mails and never share passwords or credit card information. More information at

Please use our help & contact area for all questions regarding your ticket bookings, for refunds and to report lost items.
The SBB Community is a public forum (customers help customers); please don’t post any personal data (names, addresses, e-mail, credit card numbers, ticket order no. etc.).

No more registration with Facebook login.

Community Manager

For reasons of data protection, we will no longer offer the login to the SBB Community with Facebook login. In future, you will only be able to log in to the SBB Community with a SwissPass login.

So that you can continue to actively use the SBB Community, you can find the instructions for creating a SwissPass login here:

1. Login

Have you logged in to the community with your Facebook login so far? Then you need to link your existing SBB Community account to your SwissPass login. To do this, click on “Login" at the top right of the SBB Community website. In the pop-up, you will see the information that the login via Facebook will be discontinued.

If you already have a SwissPass login (for example, because you have a public transport pass), then sign in with your SwissPass login.

If you don't have a SwissPass login yet, then select "Register for the SwissPass". By the way, you don't need a public transport pass to register.










2. Register

You will be taken to the SwissPass page so that you can register according to the instructions. After the last step of the SwissPass registration process (enter email verification code), you will then be redirected to this SBB Community page. There you click on the button "Link to an existing Facebook account" to start the linking process.










3. Link

As the last step, you need to enter the email address you have registered with your Facebook account. Before the link becomes effective, your account must be verified. You will receive an email from SBB Community. If you have not received the mail, please check your spam or junk mail folder.









If you have any questions or are unsure about the link to your Facebook account, please contact the SBB Contact Center on 0848 44 66 88 (CHF 0.08/min.).