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refund ticket

dong
Neuer Autor

I reseved a ticket 

order number is 457244419 and 457247270

this ticket is reduced1/2 ticket

but I don't have a discount card,,,

So I want to refund ticket.

I beg you,, 

1 ANTWORT
ValerieS
Reisende/r (Platin)

Hello @dong

 

You have ordered a half-price Online/Mobile Ticket but do not have any reduction card and are over 16 years of age. We ask you therefore to purchase an additional half-price ticket in the SBB Ticket Shop (or with the application SBB Mobile for mobile cellular phones). Please present both tickets for inspection in the train.


Information:
Tickets marked with "½" are valid for:

- Half-Fare Card holders (valid for 1 year)
- Swiss Half-Fare Card holders (valid for 1 month)
- Children from 6 - 15,99 years old
- Unaccompanied children under 6 years of age

Information on the "Half-Fare" and "Day-Ticket" offer is available on www.sbb.ch/en/half-fare.

Information on the "Swiss Half-Fare Card" is available on https://www.sbb.ch/en/leisure-holidays/travel-in-switzerland/international-guests/swiss-halffare-car...

For more information please contact ticketshop@sbb.ch.

Greetings, ValerieS