Betreff: compensation form

[puggie1995]

Hello, i want to complete my compensation form.

The form is asking  my IBAN code. But our country  uses SWIFT code. We don't use IBAN code.

Sadly i can't fill out my compensation form.

Do you know what i need to do, sir?

[StéphanieB1]

Hello @puggie1995 

For payments from abroad we have the following 2 accounts:

Postal account / PostFinance

IBAN: CH39 0900 0000 3000 5691 6
BIC: POFICHBEXXX

Bank account / UBS AG Zurich

IBAN: CH58 0023 0230 9073 4525 0
BIC: UBSWCHZH80A

Important: These account details are for foreign payments only. For the payee you have to enter "Schweizerische Bundesbahn AG - Personenverkehr - 3000 Bern 65". As reason for payment you have to enter the customer number and debtor number, so that the payment can be assigned.

Have a nice day.

Kind regards, StéphanieB

[puggie1995]

Thank you,mam! But I want to receive the compensation. My train was late. and  I couldn't ride my next train, I'm filling in the compensation form. The form is asking the IBAN code for me to receive the compenstion.

But my counrtry(South Korea) only uses SWIFT code.So I can't complete the form, and can not go next step.  Please  tell me what I need to do, mam?      

[uebe]

Hi @puggie1995 

With this enquiry, please ask an agent at the SBB Contact Center: Tel. +41 848 44 66 88 (CHF 0.08/min.) (available 24/7, sometimes you may be required to wait)

LG, uebe