Trail Half-fare Ticket without coupon received

[Shawn0228]

Hello

Today I bought a trial half-fare ticket at Genève Cornavin for 33 CHF. However, I did not receive a voucher for deduction which can be used when I want to renew a real Half-fare ticket. Is it normal? If not, could you advise how I can deduct the 33 CHF for renewal? 

The reference No is 580438519,

Client No is 124-046-428-8.

Thank You!

[FatimaH]

Hello @Shawn0228 

Thank you for your query.

This will be automatically deducted by the counter staff during the definitive renewal.

Detailed information can be obtained by calling the Contact Center (00848 44 66 88) or directly at a counter.

I wish you a nice day.

Kind regards,
FatimaH