Schritt 1

Hier findest Du Hilfe von Kunde zu Kunde. Suche in bestehenden Diskussionen oder stelle Deine Fragen.


Vor

Schritt 2

Tipps & Tricks, die Dir den Alltag erleichtern.


Zurück Vor

Schritt 3

Hier siehst Du immer die neusten Beiträge aus allen Bereichen der Community.


Zurück Tour beenden

Ticket return

GELÖST
Elizabeth
Neues Mitglied

Hello!
I bought a ticket from Geneva to Grenoble on 6/07/2021. Order number is 1311288109.

The ticket was for 18.08.2021 at 14:59. Unfortunately, my plane to Geneva was postponed and now I can't be on such train. I've tried to return the ticket but it was impossible. So, I have 2 questions:
1) Why it is possible to make a return of money? 
2) If the return is still not possible, can I change the ticket for a later time?

1 AKZEPTIERTE LÖSUNG
VlaznimA
Moderator

Hello @Elizabeth 

We are happy to receive your request next time in the English SBB community.

This is unfortunately the wrong contact way for a refund. I kindly ask you to contact our Contact Center at +41 (0)848 44 66 88 (CHF 0.08/min.).

Thank you for your understanding.

Kind Regards, VlaznimA.

Lösung in ursprünglichem Beitrag anzeigen

1 ANTWORT
VlaznimA
Moderator

Hello @Elizabeth 

We are happy to receive your request next time in the English SBB community.

This is unfortunately the wrong contact way for a refund. I kindly ask you to contact our Contact Center at +41 (0)848 44 66 88 (CHF 0.08/min.).

Thank you for your understanding.

Kind Regards, VlaznimA.