TWINT payment was successful but order not displayed in the account

[glanfaloth]

I ordered a one-year seven25 travel card and TWINT payment was successful (390 deducted). But I haven’t received an email confirming my order yet, and the order is not displayed on my account. I called customer service but they said they didn't receive the order. Has this happened to anyone before? If I order the travel card again, how do I get refund the previous one?

[glanfaloth · Accepted solution]

Problem solved! After about 1.5h the payment failed and the money wasn't deducted!