TICKET BASEL x FRANKFURT

[APANDRADE22]

I bought - BASEL TICKET x FRANKFURT, I made the purchase 3 x, the amount was debited from my card and I did not receive the ticket by email.

WHAT SHOULD I DO?

[FatimaH]

Hello @APANDRADE22 

You have received neither an order number nor a confirmation e-mail from the SBB. Therefore your account was not charged. We recommend the following possibilities:

• place a new booking online using a different PC/web browser
• place a new booking online using another mean of payment
• for journeys within Switzerland: purchase the ticket using our app SBB Mobile for your smartphone (sbb.ch/en/mobile)
• For orders please call SBB contact Center: +41 (0)848 44 66 88 (CHF 0.08/per minute)
• purchase the tickets at a SBB railway station in Switzerland

Tip: Check your next credit card statement / bank statement.

For more information, please contact your card provider/ bank.

I wish you a nice day.

Kind regards,
FatimaH